Privacy Policy
Last Updated: 15 January 2025
At braviloxtarena, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our business activity analysis services.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). If you're based outside Australia, we'll still handle your data with the same care and attention.
Privacy Officer Contact:
Lvl 10, 97-99 Bathurst St Sydney NSW 2000, Australia
Phone: +61415976657
Email: support@braviloxtarena.com
1 Information We Collect
We collect different types of information depending on how you interact with our services. Here's what we gather and why:
Information You Provide Directly
- Your name, email address, and phone number when you sign up or contact us
- Business details including company name, ABN, and industry sector
- Financial data you upload for analysis purposes
- Communication preferences and feedback you share with us
- Payment information processed through secure third-party providers
Information Collected Automatically
When you use our platform, we automatically collect certain technical information:
- IP address, browser type, and device information
- Pages you visit and features you use within our platform
- Time and date of your visits and session duration
- Referring website addresses and search terms used
| Data Category | Purpose | Legal Basis |
|---|---|---|
| Account Information | Service delivery and authentication | Contract performance |
| Business Analytics Data | Providing analysis services | Contract performance |
| Usage Data | Platform improvement and support | Legitimate interest |
| Marketing Preferences | Communication about services | Consent |
2 How We Use Your Information
We use the information we collect to provide and improve our services. Most of what we do is straightforward, but we want to be clear about it:
- Deliver the business analysis services you've requested from us
- Process payments and maintain accurate financial records
- Send you important updates about your account or service changes
- Respond to your questions and provide customer support
- Improve our platform based on how people actually use it
- Detect and prevent fraudulent activity or security issues
- Send marketing communications if you've agreed to receive them
- Comply with legal obligations under Australian law
We will never sell your personal information to third parties. Your business data is yours, and we treat it with the confidentiality it deserves.
Sometimes we aggregate and anonymize data to understand trends in business performance across industries. This anonymized data can't identify you or your business and helps us provide better benchmarking insights.
3 Your Privacy Rights
Australian privacy law gives you several rights regarding your personal information. Here's what you can do and how to exercise these rights:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days in a commonly used format.
Correct Inaccuracies
Ask us to update or correct information that's wrong or out of date. You can often do this directly in your account settings.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and active service agreements.
Restrict Processing
Ask us to limit how we use your information in certain circumstances, such as while we investigate a concern.
Data Portability
Receive your data in a structured format that you can transfer to another service provider if you wish.
Withdraw Consent
Opt out of marketing communications or other consent-based processing at any time through your account or by contacting us.
How to Exercise Your Rights
Send your request to support@braviloxtarena.com with "Privacy Rights Request" in the subject line. Include your full name and account email so we can verify your identity.
We'll respond within 30 days. If we need more time, we'll let you know why and when you can expect a full response.
4 Data Security Measures
We protect your information using industry-standard security practices. But let's be honest – no system is completely impenetrable. What we can tell you is that we take security very seriously and continuously work to protect your data.
Technical Safeguards
- All data transmitted between your browser and our servers is encrypted using TLS 1.3
- Sensitive information is encrypted at rest using AES-256 encryption
- Regular security audits and penetration testing by independent experts
- Multi-factor authentication options for account access
- Automated monitoring for suspicious activity and unauthorized access attempts
Organizational Safeguards
- Staff access to personal information is limited based on role requirements
- Regular privacy and security training for all team members
- Strict confidentiality agreements with employees and contractors
- Incident response procedures ready if something goes wrong
If we experience a data breach that could seriously harm you, we'll notify you and the Office of the Australian Information Commissioner within 72 hours of becoming aware of it.
5 Data Sharing and Third Parties
We share your information only when necessary to provide our services or when required by law. Here's who might receive your data and why:
Service Providers We Work With
- Cloud hosting providers who store our platform data in Australian data centers
- Payment processors who handle subscription payments securely
- Email service providers for sending account notifications and updates
- Analytics tools that help us understand how people use our platform
- Customer support software to manage and respond to your inquiries
All these providers are bound by contracts that require them to protect your information and use it only for the specific purposes we've authorized.
When Law Requires Disclosure
We may share information if legally required to do so, including:
- Responding to valid legal processes like court orders or subpoenas
- Complying with tax reporting and financial regulations
- Cooperating with law enforcement when legally obligated
- Protecting our rights, property, or safety in legal proceedings
We don't sell, rent, or trade your personal information to third parties for their marketing purposes. That's not how we operate.
6 Data Retention and Deletion
We keep your information only as long as we need it for the purposes we collected it. Once it's no longer needed, we securely delete or anonymize it.
Active Account Data
Maintained throughout your subscription period plus 90 days after cancellation to allow for potential reactivation.
Financial Records
Kept for seven years as required by Australian tax law and accounting standards.
Marketing Communications
Deleted within 30 days after you unsubscribe, except for records showing consent withdrawal.
Support Correspondence
Maintained for three years to help resolve ongoing issues and improve service quality.
If you request account deletion, we'll remove your personal information within 30 days, except where we're legally required to keep certain records longer.
7 International Data Transfers
We store your data primarily in Australia. However, some of our service providers operate servers in other countries with strong privacy protections.
When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by privacy regulators
- Verification that recipient countries have adequate data protection laws
- Additional security measures during data transmission
- Regular audits of international service providers' privacy practices
You can contact us at support@braviloxtarena.com to learn more about the specific countries where your data might be processed and the protections in place.
8 Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies. Here's what they do and how you can control them:
Essential Cookies
These keep our platform working properly. They remember your login session and security preferences. You can't turn these off without breaking the service.
Analytics Cookies
Help us understand which features people use most and where they encounter problems. This information guides our improvement efforts.
Preference Cookies
Remember your settings like language preference and dashboard layout so you don't have to set them every time you visit.
You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how well our platform works for you.
9 Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our platform.
The "Last Updated" date at the top shows when the current version took effect. We encourage you to review this policy periodically, especially before sharing sensitive information with us.
If you disagree with changes to this policy, you can close your account. Continuing to use our services after changes take effect means you accept the updated policy.
10 Children's Privacy
Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 18 years old.
If we discover that we've inadvertently collected information from someone under 18, we'll delete it promptly. If you believe we might have such information, please contact us immediately at support@braviloxtarena.com.
11 Making a Complaint
If you're concerned about how we've handled your personal information, we want to hear from you. Here's how to raise a complaint:
- Email your concern to support@braviloxtarena.com with "Privacy Complaint" in the subject line
- Provide details about what happened and why you're concerned
- We'll acknowledge your complaint within 5 business days
- We'll investigate and respond with our findings within 30 days
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au